Personal Information Processing Policy

Safricoal CC, trading as Blackboards-Specials is committed to protecting your privacy. We recognise our obligation to respect and protect the confidentiality of your personal information. For this reason we have developed this policy to govern the processing of your information.   Please read and consider this document carefully since it sets out our intended use of your personal information. We require you to consent to this policy before we can render any services to you.

Who we are

When we refer to “we”, “us” or “our” herein we are referring to Safricoal CC trading as Blackboards-Specials. Our principal place of establishment is at 7 Kronendal Ave, Stellenbosch, 7600, but we recommend you contact us via electronic mail at info@blackboards.co.za. .

How we collect information

In order to make use of some of our services you may have to provide us with certain personal information, failing which we may not be able to render such services to you. However, the choice of providing us with information remains yours at all times. We may collect information about you as follows:

  1. When you use our web site or otherwise make use of our services;
  2. Information voluntarily submitted by you, including information which is posted on the web site;
  3. Information which is automatically collected via various technologies;
  4. From such other persons as may be legally entitled to provide us with information about you.

We may also make enquiries with anyone for the purposes of verifying the accuracy of information already given to us.

Information we may hold

We may record and hold the following types of information about you:

  1. All information you may submit on the web site;
  2. Details of your preferences regarding our services, and other demographic and lifestyle information;
  3. Details of when you contact us and when we contact you, including the IP addresses, electronic mail addresses and telephone numbers you contact us from and the content of the communications between us, which we may record.

We may hold your information collected hereunder for as long as you use our services and for at least five years thereafter or such longer period as may be required or permitted by law.

Why we need your information

We collect and will process your information for the following purposes:

  1. To enable us to continuously improve on the service we provide to you;
  2. To ensure that the information we receive and hold about you is accurate, complete and up to date;
  3. To prevent, investigate and prosecute fraud, money laundering, terrorism, abuse of our services and other unlawful activities;
  4. To comply with legal and regulatory requirements, for audit purposes and legal proceedings;
  5. To conduct market research and business analysis, understand your preferences, learn more about the products and services that you are interested in and improve the services we offer to you;
  6. To inform and provide you with the opportunity to make use of services that we offer and that we believe may be of interest to you to the extent that we are lawfully permitted to do so; and
  7. For such other purposes as you may consent to or as may otherwise be lawfully permitted, including for the purposes of protecting our and/or your legitimate interests and/or that of our suppliers and other customers.

Please note that we will not contact you telephonically for unsolicited marketing purposes or send unsolicited marketing communications to you by mail, facsimile, SMS or electronic mail if you have objected to receiving such communications by way of a public register recognised for such purposes by law or by notifying us of your objection in the prescribed manner. We will provide you with reasonable opportunities to object to receiving marketing communications in the manner prescribed by law.

Sharing your information

We collect your information solely for the purposes set out above and will not without your prior consent disclose any information which is confidential to a third party, unless required to do so by law.

Web Sites

When you visit our web site we may collect certain information about your usage preferences and history. Such information will be stored in a cookie on your computer's hard drive by your web browser. Cookies are intended to assist and improve your use of our web site. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use all the features of our web site.

Every time you connect to our web sites we store web server logs which show your IP address (the unique number which your machine uses when it is connected to the Internet); what you looked at; whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical and personalisation purposes only. This helps us understand which areas of the site are of particular interest and also which pages are not being requested. It also tells us how many hits and page requests we get.

Your rights regarding your information

Provided that you give us suitable and adequate proof of your identity, you have a right to know which records we hold about you and to know the identity of all third parties which have been or are to be given access thereto. This can be done by submitting a written request to us. We may charge a reasonable prescribed fee as notified to you in advance for processing such requests. We will not be obliged to provide you with information to the extent that we are prohibited or permitted thereto by applicable law.

You also have the right to require us to correct or erase any records we hold about you that we are no longer permitted to retain, is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been unlawfully obtained. This can be done by submitting a written request in the prescribed form to us. We will notify you of the steps taken as a result of your request.

Please contact us via the email address indicated at the head of this policy if you want to submit any request to us hereunder. We will provide you with the prescribed form and the amount of any applicable prescribed fee.

Objections

Please contact us via the email address indicated at the head of this policy if you want to object to our collection, processing, recording, protection, use or sharing of your information. Please note that we may require a reasonable period to comply with your objection and can only do so if permitted thereto by law and such compliance does not unreasonably prejudice our legitimate interests or that of a third party.